Zomato’s reply to customer for cancelling order over Muslim delivery man gets widespread support

Pallavi Kulkarni Thursday 1st of August 2019 10:48 AM

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Delhi: Amit Shukla, a Jabalpur resident ordered food from Zomato, the popular app-based food delivery service, on Tuesday. However, he refused to take the order because a delivery boy was Muslim. Shukla also demanded to change the delivery agent and asked to cancel his order.

Shukla, who has now deactivated his Twitter account, also shared screenshots of his chat with delivery executive on Twitter and said: “@ZomatoIN is forcing us to take deliveries from people we don’t want else they won’t refund and won’t cooperate I am removing this app and will discuss the issues with my lawyers.”

During his conversation with the company’s helpdesk, when asked about the issue with the delivery agent, he replied that they are observing month of Shravan and don’t want a delivery from a Muslim man.

Replying to his tweet, Zomato CEO Deepinder Goyal said, “We are proud of the idea of India – and the diversity of our esteemed customers and partners. We aren’t sorry to lose any business that comes in the way of our values. [Sic]”

We are proud of the idea of India - and the diversity of our esteemed customers and partners. We aren’t sorry to lose any business that comes in the way of our values. https://t.co/cgSIW2ow9B
— Deepinder Goyal (@deepigoyal) July 31, 2019

Earlier, the company responded on Twitter to the complaint raised by Shukla saying “Food doesn’t have a religion. It is a religion. [Sic]”

Food doesn’t have a religion. It is a religion. https://t.co/H8P5FlAw6y
— Zomato India (@ZomatoIN) July 31, 2019

While replying to his request for cancellation of order, the company said that cancellation cost after the delivery person has picked the order will cost the user ₹237. Shukla has cautioned the company with legal action accusing them for not refunding the money on cancellation.

He tweeted: “@ZomatoIN is forcing us to take deliveries from people we don’t want else they won’t refund and won’t cooperate I am removing this app and will discuss the issue with my lawyers. [Sic]”

Meanwhile, Zomato CEO Deepinder Goyal has been appreciated for his heroic reply to the customer.

Former Jammu & Kashmir chief minister Omar Abdullah tweeted and showed his admiration for Zomato:

Respect. I love your app. Thank you for giving me a reason to admire the company behind it. https://t.co/nohfkYsrJQ
— Omar Abdullah (@OmarAbdullah) July 31, 2019

Backing Zomato, Congress leader and former Union minister P Chidambaram said in a tweet that he will now order food from Zomato: